I have placed a ticket and it's been a couple of days, just wondering what the back up is, about an estimated wait time? I may even suggest adding a sort of toll similar to any customer service system...
I.E. Your ticket has been submitted and you are currently 12th in line. Your ticket will be reviewed as soon as possible. Thank you for your interest in Nightmist.
Hell I dunno I just made that up. But yea I have a ticket in the system and was wondering how many staff are around to review them or if there is anyway I could get feedback on the ticket....Ticket - ID: 575
Thank you for your time, Corey.
The Ticket Support System
Started by Throwback, Mar 11 2009 04:39 PM
3 replies to this topic
#1
Posted 11 March 2009 - 04:39 PM
Vegas 1a....formerly known as Memphis ¨¨*:·(^.^)·:*¨¨
#2
Posted 11 March 2009 - 04:41 PM
Its whenever the staff registered on the ticket system can get around to it. I think its JLH/Wes/Oracle/Elf/Trev who has access to view them
Piggy Or Derlok ingame
#3
Posted 13 March 2009 - 04:34 AM
Depends on what the nature of the ticket is...
Things like changing custom pictures or moving clan houses requires JLH. The wait can be anywhere from days to weeks.
Problems associated with 1a get handled by Oracle or Scripto whenever they get around to it. Wes is usually pretty quick about things.
Problems on multi get handled by me or Elf. There are usually very few of these and we check tickets daily.
Things like changing custom pictures or moving clan houses requires JLH. The wait can be anywhere from days to weeks.
Problems associated with 1a get handled by Oracle or Scripto whenever they get around to it. Wes is usually pretty quick about things.
Problems on multi get handled by me or Elf. There are usually very few of these and we check tickets daily.
Aeryn and Trevayne in game.
#4
Posted 13 March 2009 - 08:39 AM
Problems associated with 1a get handled by Oracle or Scripto whenever they get around to it. Wes is usually pretty quick about things.
trev said mark is teh slowwwww
+1 post count ggpwnedkthxbai
¯¨:·»Gently spamming the forum since 2003«·:¨¯
it's plausible that the SOB hasn't spawned
¯¨:·»Gently spamming the forum since 2003«·:¨¯
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