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#1 ketchup

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Posted 02 May 2015 - 09:55 AM

Hi,

Jc here. Recently, jake and I split the account. I was using Titan lvl37 Mage about 8 hours ago and before I log off, I made sure that I put my email and new password. I don't know why I cant log on right now...

I click the button to send the password to my email but I'm not getting any message...

Staff help please

Thanks


Jc

Staff, please delete the same topic I posted at opal sphere section...sorry

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#2 Obey

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Posted 02 May 2015 - 01:24 PM

Password recovery Via:E-Mail does not work, be sure to check the password and remember it's case sensitive. If you're still having Issues E-mail JLH.


       

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                                           Forever, your eyes will hold the memory

                                    I saw your heart as it overtook me
                              We tried so hard to understand and reason

                          But in that one moment, I gave my heart away!

                                 AS I LAY DYING


#3 ketchup

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Posted 02 May 2015 - 01:53 PM

Tried every ways, cant log in, and it suck password recovery does not work....

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#4 ketchup

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Posted 02 May 2015 - 02:00 PM

Already sent message to Jlh, thanks for the advice.

Jc

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#5 Terron

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Posted 02 May 2015 - 04:20 PM

Server Update 07/09/14

 

Password Recovery Bug

Fixed.

"Wake Up!!" 


#6 Gaddy

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Posted 02 May 2015 - 05:07 PM

Have you talked with the person you split with?
There may be a ban in place if the split wasn't amicable or executed as expected.

I have not seen any communication suggesting that is the case, but it is one of only a few routes unless the server is down.
Wisdom is the principle thing. Therefore, get wisdom, and in all your getting, get understanding.
-Proverbs 4:7

#7 Peacemaker

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Posted 03 May 2015 - 01:10 AM

Split was just fine. I gave him the mage. So no reason for it to banned.


Peacemaker both servers.

#8 ketchup

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Posted 03 May 2015 - 02:03 AM

Still can't log in. Password recovery not working and still no reply from Jlh.

Help please


Jc

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#9 ketchup

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Posted 03 May 2015 - 12:24 PM

Only JLH can help me?

And btw, thank you Jake for clarifying that comment from Gaddy.

<3 Jc

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#10 JLH

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Posted 03 May 2015 - 03:09 PM

i emailed your password to the address on file for your account


Anything i post on here is subject to change at any time without notification to the board.

#11 ketchup

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Posted 03 May 2015 - 05:28 PM

I did not receive any email boss. Now i am wondering, is the email address similar to the email address i sent to you in pm

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie


#12 ketchup

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Posted 03 May 2015 - 06:48 PM

Ty big J

1alt : Titan / Viper / Exellency / Rampage. Main : Predator / Frostie





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